Privacy policy

This Privacy Policy explains how [House of TravelArty LLP] and its affiliates, trading as TravelArty collect, use, disclose, store, and otherwise process personal data when customers visit the website, create an account, place an order, communicate with the business, or otherwise interact with its products and services.

For the purposes of applicable data protection laws, House of TravelArty LLP should be identified in the published version as the controller of personal data unless stated otherwise.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal data we collect through our website and online store, account creation and checkout flows, email, WhatsApp, chat and customer support communications, purchases, returns, refunds, replacements, delivery interactions, marketing communications, and other interactions with TravelArty.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not own or control, even if they are linked from our website.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

Information you provide directly

Full name, billing address, shipping address, email address, telephone number, account login details if account creation is enabled, order details, support requests, review submissions, and design or customisation instructions you provide for made-to-order products.

Payment and transaction data

When you make a purchase, payment information is typically collected and processed by our payment service providers. We may receive limited payment-related details such as payment status, payment method type, billing name, and transaction reference details, but we do not store full payment card numbers.

Information collected automatically

When you use our website, we and our service providers may automatically collect information such as IP address, browser type and version, device type, approximate geolocation derived from IP, language preferences, referring website, browsing activity, products viewed, cart activity, timestamps, and related usage information.

Information from third parties

We may receive personal data from providers such as Shopify, payment processors, shipping and fulfilment partners, analytics providers, advertising partners, fraud prevention providers, and social media or advertising platforms when you interact with our ads or content.

3. How we use your personal data

We use personal data to provide and fulfil our Services, create and manage accounts, process orders and payments, arrange production, packaging, shipping and delivery, manage returns and support requests, improve our website and operations, send marketing communications where permitted by law, measure advertising performance, personalise content, prevent fraud, secure our systems, and comply with legal and regulatory obligations.

4. Legal bases for processing

If you are located in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases for processing your personal data: performance of a contract, compliance with legal obligations, legitimate interests, and consent where required by law, including for certain cookies or direct marketing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and similar technologies

We use cookies, pixels, tags, web beacons, and similar technologies for essential website functionality, remembering user preferences, cart and checkout functionality, analytics, fraud prevention, security, advertising, retargeting, and campaign attribution.

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings and, where available, through our cookie preferences tool.

6. How we disclose personal data

We may disclose personal data to e-commerce and website platform providers, payment processors, shipping and fulfilment partners, IT and hosting providers, analytics and marketing providers, customer service providers, professional advisers, regulators and authorities where required by law, and actual or prospective buyers or successors in connection with a corporate transaction.

We do not sell personal data for money. However, some privacy laws may define targeted advertising or certain ad-tech disclosures as a form of sharing or similar regulated disclosure.

7. International transfers

TravelArty may process and store personal data in countries other than the country in which you are located, including India, the United States, Singapore, the United Kingdom, the European Economic Area, the United Arab Emirates, and other jurisdictions where we or our service providers operate.

Where required by applicable law, when we transfer personal data internationally we rely on appropriate safeguards, which may include adequacy decisions, standard contractual clauses or equivalent approved transfer mechanisms, and contractual and operational measures designed to protect personal data.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfil transactions, provide support, comply with tax, accounting, customs, legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When personal data is no longer required, we will delete, anonymise, or securely isolate it unless continued retention is required or permitted by law.

9. Your privacy rights

Depending on where you are located, you may have some or all of the following rights in relation to your personal data: access, correction, deletion, objection, restriction, portability, withdrawal of consent where applicable, opting out of direct marketing, and complaining to a relevant data protection or privacy regulator.

To exercise your rights, please contact us at contact-us@travelarty.com. We may need to verify your identity before acting on your request, and we may decline or limit requests where permitted by applicable law.

10. Marketing choices

You may opt out of promotional emails by clicking the unsubscribe link in the email. You may opt out of certain marketing messages sent through other channels by following the opt-out instructions in those messages or by contacting us.

Even if you opt out of promotional communications, we may still send you non-promotional messages relating to your orders, account, legal notices, or customer service matters.

11. Children’s privacy

Our Services are not directed to children, and we do not knowingly collect personal data directly from children under the age at which consent is legally required in the relevant jurisdiction. If you believe a child has provided personal data to us, please contact us and we will review the matter and take appropriate steps.

12. Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

13. Third-party links and services

Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy, security, or content of such third parties, and we encourage you to review their privacy notices before providing personal data to them.

14. User-generated content

If you submit reviews, testimonials, comments, or other content to public areas of our Services, that content may be publicly visible. Please do not post personal or sensitive information that you do not want others to see or use.

15. Region-specific information

EEA and UK: If you are in the EEA or the UK, you may have the rights described in this policy, subject to applicable conditions and exceptions under data protection law. You may also have the right to lodge a complaint with your local supervisory authority or, in the UK, the Information Commissioner’s Office.

Singapore: If you are in Singapore, you may contact us to enquire about our collection, use, or disclosure of your personal data, withdraw consent where applicable, or request correction of your personal data, subject to the Personal Data Protection Act 2012 and its applicable exceptions.

Other jurisdictions: If local privacy or data protection laws in your jurisdiction grant additional rights, we will honour those rights as required by applicable law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we do, we will revise the Last updated date at the top of this Privacy Policy. Where required by law, we will provide additional notice or seek consent.

17. Contact us

TravelArty Global

Email: contact-us@travelarty.com

Address: House of TravelArty, 446, Sector 82, Mohali, India

Privacy contact / DPO, if appointed: RK Wadhwa [rkwadhwa@travelarty.com]