Refund policy

At TravelArty Global, each artwork is made to order specifically for the customer. Because of this, we do not accept returns or exchanges for change of mind, buyer's remorse, preference changes, or orders placed in error once production has started, except where applicable mandatory consumer law provides otherwise.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at contact-us@travelarty.com within 2 business days of delivery with your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.

We may ask for additional information to assess the claim. Where your claim is validated, we will, at our option and in accordance with applicable law, replace the item, repair the item where appropriate, provide a partial refund, or provide a full refund to your original payment method if a replacement or repair is not reasonably possible.

If a refund is approved, it will be processed to the original payment method within 10 business days after confirmation of the refund. Your bank or payment provider may take additional time to post the refund.

Please inspect your order promptly upon delivery and notify us without undue delay if there is any issue.

Order cancellation

Because our products are made to order, orders may only be cancelled within 2 hours of placement and only if production has not started.

Cancellation requests should be sent via email to contact-us@travelarty.com.

If an order is cancelled before production has started, we may deduct a reasonable amount to cover payment gateway charges, foreign exchange charges, and other non-recoverable costs actually incurred, where permitted by applicable law.

If production has already started, the order may not be cancelled except where required by applicable law.

Non-returnable or non-cancellable items

·       Made-to-order products

·       Customised or personalised products

·       Framed artworks produced to order

·       Items purchased as final sale, where clearly marked

Return shipping for defective or incorrect items

If an item is confirmed to be defective, damaged in transit, or incorrect due to our error, we will bear the reasonable cost of return shipping where a return is required. In some cases, we may not require the item to be returned before issuing a replacement.

Consumer rights

Nothing in this policy limits or excludes any non-waivable rights you may have under applicable consumer protection laws that may be applicable on custom made to order products.

For any questions, contact contact-us@travelarty.com.